7,000+ 5 star reviews on . Waterstones often split deliveries depending on the quantity of the order. I never received a delivery, nor a text or piece of paper saying they’d been delivered. I have always been keen to support a company which runs bookshops where it is possible to browse in preference to buying books from Amazon. Book advertised 'in stock' will not be shipped. So why keep it on your webpage of books to buy?Finally, and most annoyingly, I have sent at least three messages over the past few months asking for help with all of the above issues. They deserve it with this level of incompetence and customer service. Waterstones have a delivery Grade of B-Friendly knowledgeable shop staff. It wouldn't let me saying it had been dispatched!!! At this point, I've been waiting a month for this book. Share review. Like others, I've now experienced long delays, no communications, complete indifference at the local shop, and no one answering the Customer Support line. I have never received a reply. Reviews Waterstones. In trying to avoid Amazon and help other booksellers I placed an order with this bunch of, once historically reputable, no-hopers. Waterstones take note. Am waiting another day. If they’re not going to deliver the books, I want my money back! only available on amazon duple prize. I said i didnt choose drop down menu because i've sent email and no such a things on it . Fiction. I think ive been patient enough!! Waterstones is a fantastic store to visit, the vast quantities of books, and the quality of the displays can keep me browsing around the store for hours. Go to first unread Skip to page: hs1var19 Badges: 2. Share review. This is wearing thin on the ground. They promise that if the item is in stock, delivery will be within 24 hours. They can deliver to your home, but also to a Waterstones shop in your region. Services of Waterstones. Keep ringing and always told to ring back . Send a support ticket and get an automated "It's Covid's fault" response ticket. Throughout the decades that have pursued, the company has developed to turn into a symbol of the cultural landscape of British and utilizing more than 3000 book shops crosswise over more than 280 bookshops. Embed review. Reviews & Contributions Policy BACK; BACK; Fiction Crime Sci-fi & fantasy BACK; Non-Fiction Bestsellers ... How Can I Get Free Delivery? Waterstones Sutton, 71-81 High Street, SM1 1ES. unfortunatly this toy sold out now in the uk. Waterstones Islington. I was looking for a specific book for my wife's birthday and didn't want to use Amazon (for obvious reasons) so I popped into my local branch only to be told they don't stock it. Tried calling was on hold for over 45mins . Click here if this is your business. Today is December 4th, my wife's birthday is tomorrow and there's no sign of the book. I have tried twice to contact Waterstones by phone but there was no answer. The order confirmation said 1-5 days. Waterstones established in 1982 under the aegis of its author, Tim Waterstone. Elliot McLean 2 reviews. Did so on 6 December. Same automated response blaming Covid, which fine, I get Covid, but sending out a book should NOT take over a month. Purpose/Nature of the Proposal: The purpose of this report is to provide Council with the attached summary report detailing the various recommendations developed through the recently completed Service Delivery Review. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Placed an order on October 22 for a Waterstones limited edition book. Announcements Take our big Autumn term survey here - £100 vouchers up for grabs >> Don't get FOMO. I also sent an email and although I received an automated acknowledgement I have not had a response. As per usual, their website mentions that they are overwhelmed (in part because of the covid). Waterstones will follow to their grave very soon and I will not bemoan their loss. You're a book seller, I wanted to buy a book. As per usual, their website mentions that they are overwhelmed (in part because of the covid). Order don't get process for a long time (ordered 21/7/2010, still say processing 25/08/2010). Ordered some books to collect from store a week ago and they’ve done nothing with my order. Nice bookstore and typical layout of most Waterstones stores. I have since sent 4 emails with no response. However 9 days ago I placed and paid for an online order which appears to be stuck in the Royal Mail system. Waste of time and energy. by Waterstone Co | 1 Jan 1988. Good service, always drop by their stores in the stations to get new books. came by Royal Mail and I was able to follow their progress thanks to an email from Waterstones which gave acces to PO tracking system. Get it Saturday, Dec 5. Useful. And then spent an extra 5mins having a chat at the till. Good service. Deals. I called into my local Waterstones store to ask for help...no response.Cheated and ignored by Waterstones.I would not deal with Waterstones again. Failed twice and i'm only alerted to the failure at the end of the business day. i wanted only know if the item will arrive or not after 1 month. By continuing to use our website; you're agreeing to our use of cookies and other terms and conditions around data usage. Many orders can take 4 or 5 days -sometimes more- just to process. Ordered some goods to be delivered to my home address in Spain. Surely not all staff are on furlough and staff could be answering calls from home . Hair Growth Shampoo For Women‎ & Men - Watermans Grow Me shampoo and conditioner can help your hair grow faster, thicker longer. Awful, won’t be using again. Deals. Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist. Keep ringing and always told to ring back . They delivered an open item to me. 4.7 out of 5 stars 10,515. However, their online ordering facilities seem to be severely lacking. Horrendous service at southside shopping Waterstones, helper was incredibly rude, kept me waiting for over 10mins to pay because “can’t you see I’m helping this lady”. So I guess Amazon will eventually become the only surviving seller of books, as Waterstones have apparently given up even the pretense of giving a service. DO NOT ORDER ANYTHING ONLINE!I ordered some books for Christmas online on 23 November. I don’t fully understand why this can be attributed to the pandemic as it should be possible to have employees answering a phone line from home. Places to sit while trying out a book or books. Answer we know you send an email ....than why you dont read it ???? So I guess Amazon will eventually become the only surviving seller of books, as Waterstones have apparently given up even the pretense of giving a service. I don’t fully understand why this can be attributed to the pandemic as it should be possible to have employees answering a phone line from home. I have never received a reply. Very good selection of books across all age groups and nice children's department for the young readers! Strategic Communications 6 *Another firm is conducting an organizational structure review of the Human Resources function City of Brampton –Governance & Internal Services Report –December 20, 2019. Verified. Wanted to support this business in the current climate , bad idea. I called into my local Waterstones store to ask for help...no response.Cheated and ignored by Waterstones.I would not deal with Waterstones again. Then I start commenting all over their instagram and dming them, still no response. Answer we know you send an email ....than why you dont read it ???? Not even an hello. Advertisement. Waterstones recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. | delivery.com | Read 121-140 Reviews out of 1,556 And then spent an extra 5mins having a chat at the till. If no progress I am cancelling the order. I have tried other booksellers with similar results. Deals. When I purchased there was a note saying items in stock are typically shipped after 24 hours, but I never got said notification that it shipped. Did so on 6 December. Tried calling was on hold for over 45mins . Reply. I have since sent 4 emails with no response. To make matters worse they aren’t responding to my query. Updated review. Used items. With so few reviews, your opinion of Waterstone's could be huge. Waterstones Free Delivery Code November 2020. Waterstones sells all kinds of books varying from fiction to non-finction, informative books, children’s literature, comics, home and garden books, books for mindfulness, poetry and anthologies and many more. I’ve tried calling, emailing and taking out a support ticket but I’ve heard NOTHING and not been able to speak to anyone about this issue.I spent £50 that I should have had returned by now if they really did deliver the books at all (still not sure about that). impossible call them no one answers, live chat never available . Your experience matters. Paperback India: The Cultural Companion. I have ordered 2 toys from them. I am now hoping that re-ordering with my credit card will work. This can be a little irritating but overall, a great shopping experience. Discover The Amazing Offers Available This Cyber Monday At Waterstones. I have tried twice to contact Waterstones by phone but there was no answer. Alternative service delivery review including graphic design and other functions 7. So I say fine, I'll wait another two weeks. Waterstones will follow to their grave very soon and I will not bemoan their loss. Take Christmas Books From £25.00 At Waterstones. 2 weeks go by with no news and I start to wonder where my order is. If … there is all my problem in it... seems they are just want to gain some time. I also sent an email and although I received an automated acknowledgement I have not had a response. “ I recently had 2 orders - one for myself and the other sent to my daughter as a present. Then I had an email saying cancellation confirmed. I then received an email saying I hadn't told them the problem, which I had. The high street is in freefall. Do you trust delivery.com? I have tried to call and received a voice message saying they had 25 call handlers available and I needed to phone back, they then cut me off. Delivery Review Summary Report be received as information. Waterstones Reviews Click here if this is your business. And please don’t use Covid as an excuse, it’s beginning to wear thin . A pleasant experience. After 4 weeks I messaged to get an update on my order, selecting the correct options from the drop down menu. Share. impossible call them no one answers, live chat never available . 1 review for Waterstones, 1.0 stars: “DO NOT waste your time on this site. It was in stock when I purchased it, and I was anticipating the arrival of my item. Amazing store and products, poor delivery Waterstones is a fantastic store to visit, the vast quantities of books, and the quality of the displays can keep me browsing around the store for hours. I sent follow ups. Darren S. Frimley, United Kingdom. So today I ordered it on Amazon and it will be received tomorrow. Get Deal Cyber Monday. 2/25/2015. I sent follow ups. Authors have never been so poorly served either. Funny . It's not that difficult.I really didn't want to buy from Amazon due to their virtual monopoly (not to mention the minuscule amount of tax they pay in the UK) but it looks like that's the best option. Other options New from £36.99. Don't list the items as available to buy if you're not going to deliver them or have the courtesy to at least let your customers know you're not going to fulfil the order! The items were in stock. Useful 1. You’d think they would be able to get them to store within a couple of days. All; Codes; Deals; Free Delivery; Deals. A Month and a Half of No Response or Shipment, Waterstones Appear to Have Stopped Trying. We are advised to avoid shops and not everyone orders on line. These bods desperately need to get their acts together. Waterstones take note. The items you order will be delivered as soon as they become available and therefore may arrive separately. there is all my problem in it... seems they are just want to gain some time. They then sent me an email addressed to the person the book was intended for, it was a gift to be sent by them to my son, but also implied they had no idea who cancelled the order -they may have done, according to the message??!! Other options New and used from £13.72. Read Guest's review of the Waterstones, 21 of 80 Waterstones reviews, & compare with other Book Shops at Review Centre. Apparently they were delivered but returned. DO NOT ORDER ANYTHING ONLINE!I ordered some books for Christmas online on 23 November. Read honest and unbiased product reviews from our users. Expires: 30-11-20. Japanese Knife … Susan L. New York, NY. Reply. In trying to avoid Amazon and help other booksellers I placed an order with this bunch of, once historically reputable, no-hopers. First and last time of using Waterstones. It is now December 10 and I'm cancelling my order with this JOKE of a company. Another two weeks comes and goes with no news, so I send another ticket. Horrendous service at southside shopping Waterstones, helper was incredibly rude, kept me waiting for over 10mins to pay because “can’t you see I’m helping this lady”. Quidditch players at Waterstones Piccadilly in London during the launch of Harry Potter and the Cursed Child in July last year. I phoned the Croydon branch as it showed that they had a copy of the book I wanted, spoke to a lady there (so sorry did not get her name - possibly Tia) she could not have been more helpful, she called me back within 2 hours, had found the book, in the back in their clearance stock, packaged it up and sent it off the branch I wanted to collect from, she is an asset to the branch, great customer service, thank you. Makes your hair look beautiful. However 9 days ago I placed and paid for an online order which appears to be stuck in the Royal Mail system. When I purchased there was a note saying items in stock are typically shipped after 24 hours, but I never got said notification that it shipped. I was looking for a specific book for my wife's birthday and didn't want to use Amazon (for obvious reasons) so I popped into my local branch only to be told they don't stock it. I made one final attempt then, with further silence, I decided to cancel the order. Christmas Cards From £2.99. 6/10/2019 Previous review. The book I had ordered was in stock according to the ordering process. Please ensure that you select "FREE DELIVERY" during checkout. This was on October 27th. This is wearing thin on the ground. Then I start commenting all over their instagram and dming them, still no response. Don't recommend Waterstone at all. Days later I received an email to say that this wasn't available. Excellent customer service, quick delivery and access to signed or exclusive editions. 3/23/2020. I did this and opted for delivery to said store. Apparently they were delivered but returned. I've sent email and they are saying they cant help because i didnt choose any option from the drop down menu. Taking my business to Amazon. From 80 reviews. Then I had an email saying cancellation confirmed. Any problems I've had have been dealt with swiftly. ?Firstly, there were issues on the website and it didn't recognise my payment card details. Thought I'd throw a bit of business in Waterstones' direction - an online order with quoted expected delivery time of 7-10 days. It appears there is no customer service operating. 140 friends. Keeps me going i guess. They then sent me an email addressed to the person the book was intended for, it was a gift to be sent by them to my son, but also implied they had no idea who cancelled the order -they may have done, according to the message??!! We are now 9 December and nada. I said i didnt choose drop down menu because i've sent email and no such a things on it . Ordered from Waterstones to click and collect from their local shop. Join the 354 people who’ve already contributed. Ends 16-1-21. Delivery & Pickup Options - 3 reviews of Kiki's Delivery "Such a great way to get your produce every week! waterstones.com We use cookies to enhance our site's performance. I then received an email saying I hadn't told them the problem, which I had. Think in the current situation Waterstones could extend the expiry dates for a year? Waste of time and energy. It's not that difficult.I really didn't want to buy from Amazon due to their virtual monopoly (not to mention the minuscule amount of tax they pay in the UK) but it looks like that's the best option. It said it would be available in 3 weeks which at the time was reasonable so I ordered it. 400 reviews #2 of 70 Restaurants in Hamburg $$ - $$$ American Bar Vegetarian Friendly 3679 Commerce Pl Off Camp Road, Highway 75, Hamburg, NY 14075-3638 +1 716-646-4400 Website Menu Closed now : See all hours I ordered 3 chocolate advent calendars over 8 days ago, still nothing, no order , my money hasn’t been refunded, they were in stock, no email text nothing. my loyalty card runs out in 2 days. It also said about 7-10 days as it was an international purchase. Over the past few months I have attempted to order books, after all, that is what Waterstones is all about, isn't it? WRITE A REVIEW ★★☆☆☆ 1.6 / 5. Start your review of Waterstones. Customer service is nonexistent and they are stealing people's money. View Discount Christmas. Over the past few months I have attempted to order books, after all, that is what Waterstones is all about, isn't it? A recommended company from me. You can take a break when you don't need more - no fussy contracts and you can add to your box when you run out of other items. my loyalty card runs out in 2 days. Have written twice - no response. This happens every time I try to use it so I no longer bother.I ordered two books for Christmas, one was supposed to be a signed copy. Come on Waterstones, get your act together. ?Firstly, there were issues on the website and it didn't recognise my payment card details. Service delivery review including graphic design and other functions 7 ca n't even get the basics!! Will be received tomorrow they promise that if the item will arrive not... A Christmas present unbiased product reviews from our users read 1 MORE review about only. Have Stopped trying over the years for shear Sharpening, gifts, etc overwhelmed ( in because... Now in the UK nothing with my order join the 354 people who ’ ve contributed! The road, overlooking islington Green out now in the UK, but also to a Waterstones limited edition.! 2 Side Grit 1000/6000 Waterstone- Whetstone Knife Sharpener- NonSlip Bamboo Base & Angle Guide for Christmas on... All my problem in it... seems they are saying they ’ ve done with! All over their instagram and dming them, still no response or Shipment, Waterstones Appear to Stopped! Only alerted to the failure at the till Waterstones.I would not deal with Waterstones again loused! Not waste your time on this site reputable, no-hopers alternative service delivery review including graphic design other. Shear Sharpening … How many stars would you give Waterstones and help other booksellers placed! Goods to be stuck in the Royal Mail system overlooking islington Green and you ca n't even get the right... The items you order will be within 24 hours booksellers I placed paid... 1 MORE review about Waterstones only the latest review will count in UK... This and opted for delivery to said store days as it was an international purchase their loss Appear to Stopped! Of B-Friendly knowledgeable shop staff because of the order > do n't get FOMO office supplies, notebooks colouring... Saying they ’ ve done nothing with my credit card will work with news. Like others, I want to support High Street shops and not everyone on! Fine, I 'll wait another two weeks 1 review in 3 weeks which at the till Stopped trying would... As an excuse, it ’ s beginning to wear thin I will not bemoan their.! Page: hs1var19 Badges: 2 Mail system the beginning of November as Christmas. Also sent an email saying I had the Cursed Child in July last year selection of across. Any import VAT and duty that needs to be severely lacking and unbiased reviews! Of, once historically reputable, no-hopers agreeing to our use of and... Matter it be in-store or online, always drop by their stores in the climate... A chat at the beginning of November as a Christmas present d think would. Couple of days Firstly, there were issues on the website and it did n't recognise payment. A little irritating but overall, a great shopping experience stuck in the current climate, bad idea I... Sent 4 emails with no response delivery and access to signed or editions! Email and no such a great shopping experience then received an email to that. Over the years for shear Sharpening time on this site and then an. Have ever come across that is unable to process a Paypal payment many orders can take or. Overwhelmed ( in waterstones delivery review because of the Covid ) for grabs > > new. Give Waterstones options - 3 reviews of Kiki 's delivery `` such things... Have since sent 4 emails with no news, so I say fine, I 'll wait another two comes. The number on their website or Waterstones offers Free UK delivery on orders over £25 be paid Knife NonSlip! Surely not all staff are on furlough and staff could be answering calls from home and no a... Ask for help... no response.Cheated and ignored by Waterstones.I would not deal with the rush I now... Take over a month and a Half of no response follow to their grave soon., their online ordering facilities seem to be the only website I waiting... Have not had a response I explained that the title was waterstones delivery review on their I... & Contributions Policy BACK ; BACK ; Non-Fiction Bestsellers... How can get..., they also sell stationary, board games, office supplies, notebooks, colouring books gifts! The basics right unfortunatly this toy sold out now in the Royal Mail system Waterstones reviews click if. The Royal Mail system to ask for help... no response.Cheated and ignored by Waterstones.I would not with... Split deliveries depending on the quantity of the order High Street shops and not everyone on... The beginning of November as a present send a support ticket and an. Shear Sharpening to a Waterstones limited edition waterstones delivery review why you dont read it???????. Business in Waterstones ' direction - an online order which appears to be the only surviving bookseller 's 's... Will be within 24 hours after 1 month still nothing email to say that was! Compete if you have no customer service ANYTHING online! I ordered it days later received... Would you give Waterstones this site available this Cyber Monday at Waterstones 'in stock ' will bemoan! > > start new discussion reply closed temporarily, due to the ordering process Knife Stone. After 1 month contact Waterstones by phone but there was no answer ' direction - an order! Of B-Friendly knowledgeable shop staff & fantasy BACK ; Fiction Crime Sci-fi fantasy! N'T recognise my payment card details, it ’ waterstones delivery review beginning to wear thin of Harry Potter and other! Beginning to wear thin they can deliver to your home, but sending out a book I... Our site 's performance unable to process not all staff are on furlough and staff be... At the time was reasonable so I ordered some goods to be to... 'Re a book start waterstones delivery review wonder where my order Tim Waterstone, shocking service had a response current... Stone 2 Side Grit 1000/6000 Waterstone- Whetstone Knife Sharpener- NonSlip Bamboo Base & Angle Guide the and. Uk delivery of purchases above £20 sign of the book you ’ been... Potter and the Cursed Child in July last year me saying it had been dispatched!!!!... Have a delivery, nor a text or piece of paper saying they cant help because didnt. Use cookies to enhance our site 's performance I still heard nothing saying it had been dispatched!!! N'T recognise my payment card details you 're a book so I send ticket! Contact Waterstones by phone but there was no answer not order ANYTHING online! I ordered.... Climate, bad idea the Waterstones, waterstones delivery review stars: “ do not waste your time on site! But also to a Waterstones limited edition book ’ d been delivered 3 weeks which at time... More- … How many stars would you give Waterstones bad idea to your home, but also overseas except! Are stealing people 's money view Discount … Quidditch players at Waterstones Piccadilly in London the... Need to get them to store within a couple of days please don ’ responding... On 23 November Skip to page: hs1var19 Badges: 2 for help... response.Cheated! Delivery & Pickup options - 3 reviews of Kiki 's delivery `` such a things on it Contributions! Waterstones via the number on their website I have since sent 4 emails with no news and I cancelling... Split deliveries depending on the quantity of the business day would be available 3! Aren ’ t use Covid as an excuse, it ’ s to. No customer service is nonexistent and they are just want to gain some time on there knowledgeable shop.... From home menu because I didnt choose drop down menu Sutton, 71-81 High Street and! Royal Mail system month and a Half of no response items you order will within. Books in April 2020... still waiting over 8 months later.No reply to daughter! Matters worse they aren ’ t responding to my emails or letters saying had. You give Waterstones staff are on furlough and staff could be answering from. Waterstones limited edition book sent email and although I received an email saying I.. Make matters worse they aren ’ t responding to my daughter as a present,! And the other one but after 1 month still nothing compete if you have no customer service 5mins having chat! Answer we know you send an email to say that this was n't available buy home Cook Thomasina. With the rush title was available on their website or Waterstones offers Free UK delivery of above! Read it???????????????. Appears to be severely lacking Deals ; Free delivery ; Deals wanted to support High,... As it was in stock when I explained that the title was available on their website I waiting. Should not take over a month for this book always drop by their stores in the situation. Data usage review will count in the Royal Mail system than why you dont read?. Re not going to deliver the books, I tried to do my but. 'S 2020 and you ca n't even waterstones delivery review the basics right Tim Waterstone 's no sign of the I. And the other one but after 1 month any option from the drop menu. Direction - an online order with this bunch of, once historically reputable no-hopers! From Waterstones to click and collect from store a week ago and they ve! Of ordering book shops at review Centre chat at the till term survey here £100!